Paintball New Zealand

Terms and Conditions

Terms and Conditions for Paintball Parks, hereafter known as 'The Company' together with all The Company's associated companies and brands


  1. Bookings can be made by telephone or securely online through any of our websites. The bookings department can also be contacted by email on: , or by post to our Head Office at: Paintball Parks (Go Ballistic Pty Ltd), 14 Kebroyd Way, Mullalloo, Perth, WA 6025.
  2. Once payments are received they are non-refundable.


The minimum age for paintball is clearly stated on each of our venues. Please ensure that you comply with the minimum age restriction as players attending who do not meet the minimum requirement will be turned away from the site. The minimum age throughout Australia varies from state to state (see below). However, there are also variations from venue to venue so please check when you book.

  • ACT -16 Years
  • NSW - 16 Years
  • QLD - 15 Years
  • VIC - 18 Years
  • WA - 12 Years
  • SA - 10 Years


All our venues require participants to be ready to take part in the activity 20 minutes or at the very latest 15 minutes prior to a designated 'start-time' to enable a full safety briefing to take place. The time stated on your confirmation is this important 'arrival time' and not the 'start time'. All our venues will do their best to accommodate late arrivals but this cannot be guaranteed, especially during busy periods. It is unlikely that customers will be allowed to participate if they have missed the pre-session briefing and safety talk. Some of our venues will make an exception to this and provide individual safety talks and briefings, but this in entirely at the individual venue's discretion and cannot be guaranteed. The booking will normally be treated as a cancellation in the event of late arrival with the loss of all monies.


The host venue has the right, at all times, to refuse participants access to the booked activity at any stage of the booking and remove them from their venue if in their opinion the participants are under the permitted age; are unfit to take part in the activity because of physical or mental impairment; be under the influence of alcohol or drugs; have arrived too late to take part in the pre-activity briefing; consider them to be a danger to themselves, other participants or members of staff ; or are displaying aggressive and abusive behaviour (verbal or physical). If any of these occurrences apply, the booking will have been deemed to have been cancelled and full cancellation charges will apply.

Should any participant damage the property of the venue of verbally or physically injure a member of the staff or other participants, they will be dealt with by the venue management accordingly and may face prosecution by the venue. The Company will not become involved in such matters other than to supply the necessary authorities with contact details of the offending party / parties. Any communications relating to such matters should be conducted between the venue, the offending party / parties and the authorities.


Whilst all our activities are as safe as they can be, safety instructions must be followed at all times as well as any instructions from the instructors or marshals on the day. You are advised not to attempt to go beyond your capabilities or engage in risky or daring behaviour. All physical activities by definition involve an element of risk so it is a given that you undertake the activity with the full understanding of this and accept responsibility for your own safety and the risks involved in taking part. In the case of more than one person taking part under one booking it is a given that the person booking the group with us has relayed the details of the activities to the group and that the individuals in the group have acknowledged the possible risks involved and that they have agreed to take part on this basis. All our venues carry public liability insurance, however you are advised to ensure that your personal insurance cover is up to date and that you are covered for taking part in such activities.


Due to the nature of our activities, unforeseen circumstances can delay the start of an event. In all cases the venue will endeavour to minimise your inconvenience and will offer you a later start time or, in some cases, an alternative date. The action taken will be dependant on the circumstances surrounding the situation. As such incidences cannot be predicted your understanding is appreciated. Should you choose not to accept the alternative time offered to you and do not take part in the activity, either on the same date or the alternative date no other recompense will be offered from The Company. All communications as a result of such circumstances should be with the venue directly as it will be deemed that The Company has fulfilled their booking with you and that a new contract / agreement was entered into between you and the venue in question.

All bookings will be subject to these same conditions without exception. All customers will have deemed to have made themselves aware of these Terms & Conditions and will have accepted them as part of their booking with The Company. No verbal or other communication overrides these terms and conditions in any respect whatsoever.


The Company complies with the principles of the Data Protection Act. Those principles require that data be:

  • Fairly and lawfully processed
  • Processed for limited purposes
  • Adequate, relevant and not excessive
  • Accurate
  • Not kept longer than necessary
  • Processed in accordance with the data subject's rights
  • Secure


The Company and all its associated brands are well-known within Australia and have acquired both registered and unregistered rights in our trademarks, domain names and our logos. No one may use our names, trademarks, domain names or logos without our express written permission. Our network of venues may apply to display our 'Network Signage' at their venue to facilitate easier identification of the location for customers that have booked through The Company. This will be an approved use and can prevail where an agreement continues to exist between us. Any unlawful use will be dealt with by law without exception.


All of the provisions, clauses and paragraphs in these Terms and Conditions should be read and construed independently of each other. If any provision, clause or paragraph in these Terms of Business is held to be invalid or unenforceable such provision, clause or paragraph will be struck out and the remaining provisions, clauses and paragraphs will remain in force.


Your statutory rights are not affected.


These Terms and Conditions are governed by Australia law and you agree to submit to the exclusive jurisdiction of the Australian courts.


The Company will not be liable for any delay or failure to carry out any of its rights, duties and responsibilities under these Terms and Conditions if the delay or failure is caused by circumstances outside of the control of The Company, including, but not limited to acts of god, war, civil disorder or industrial dispute.


Failure by The Company to enforce any of its rights under these Terms of Business is not to be regarded as a waiver of those rights unless the waiver is confirmed in writing. If The Company decides to waive any of its rights under these Terms of Business, this will not inhibit The Company from enforcing those rights at any or all times in the future.


For specific terms and conditions relating to voucher purchase, click here

Have a Question?

Do you have a question that hasn't been answered? Not to worry, you can either call us on 0800 078 9505 or fill out the form below and one of our advisors will be in touch to answer your question.